Appeal No. 95-2004
Application 07/597,370
AT&T Names, and on page 3-16 of the reference, we find only a
single reference to "each team leader in the office." The
examiner is reading far too much into the phrase "each team
leader in the office." The phrase does not reasonably
disclose or suggest that the entire event load of incoming
calls at any one time is collectively serviced by a plurality
of teams/management units which are allocated respective
portions of the entire load. It is mere
speculation that this is the case. Moreover, the other parts
of the AT&T Names reference do not corroborate the picture as
envisioned by the examiner. It may be that for each shift the
team is under the management of a team leader and several
individuals in the office are qualified to serve in that role.
Or, there may be more than one team but each team is
responsible for a separate shift. Note also that on page 3-3,
AT&T Names indicates that all employees are in one supervisory
group. The examiner simply has not established that AT&T
Names discloses or would have reasonably suggested that more
than one management unit or team is called upon at any one
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