Appeal No. 2006-2184
Application No. 09/819,427
relevant customer support information to the customer via a personalized web
page.
Representative claim 1 is reproduced as follows:
1. A method for providing personalized customer support, comprising:
receiving customer information from a customer, the customer information
including information as to products that the customer uses;
creating a profile for the customer that includes the received customer
information;
evaluating the customer information contained in the profile;
identifying customer support information specifically relevant to the
products that the customer uses; and
presenting the customer support information to the customer in at least
one personalized web page.
The examiner relies on the following references:
Dedrick 5,717,923 Feb. 10, 1998
Moshfeghi et al. (Moshfeghi) 6,076,166 Jun. 13, 2000
Sullivan et al. (Sullivan) 6,542,898 Apr. 1, 2003
(filed May 12, 1999)
2
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