Appeal No. 2006-2184
Application No. 09/819,427
In addition, Sullivan amply teaches delivering unique content to selected
end users via the use of customized web pages tailored for different audiences –
the audiences determined, at least in part, on technical expertise [Sullivan, col.
10, lines 1-49]. In our view, the collective teachings of Dedrick and Sullivan
amply suggest presenting customer support information to a customer in at least
one personalized web page as claimed. Furthermore, the collective teachings of
Dedrick and Sullivan reasonably suggest including information about the
customer’s level of technical expertise as claimed. We further conclude that the
references are reasonably combinable because they both relate to sending
electronic information to clients.
Regarding independent claim 31, we agree with the examiner that the
software used to implement the electronic information transmission methods of
Dedrick or Sullivan reasonably meets the limitation calling for “customer
information support modules” as claimed giving the term its broadest reasonable
interpretation.
The examiner’s rejection of independent claims 1, 11, 21, and 31 is
therefore sustained. Since appellants have not separately argued the
patentability of dependent claims 3-7, 9, 10, 13-17, 19, 20, 23-27, 29, 30, and 33-
41, these claims fall with the independent claims. See In re Nielson, 816 F.2d
1567, 1572, 2 USPQ2d 1525, 1528 (Fed. Cir. 1987). See also 37 CFR
§ 41.37(c)(vii).
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