Appeal 2007-2240
Application 09/818,016
1
2 ISSUES
3 With respect to the obviousness rejection over Lesaint and Bergeron, the
4 Examiner finds that Lesaint discloses a system for automatically and remotely
5 assisting a mechanic, with a planning module that automatically plans out a
6 recommended list of tasks for the mechanic to complete during a workday; an
7 information module that automatically provides the mechanic information
8 regarding items associated with the recommended routine; a communication
9 module that facilitates communication between the mechanic and a base location
10 for providing a mechanic an indication of a special service request and for allowing
11 the mechanic to communicate to indicate whether the mechanic accepts the
12 assignment to the base location; and a portable mechanic interface that is operative
13 to allow the mechanic to remotely access information from the planning,
14 information and communication modules, respectively. (Answer 4-5.)
15 The Examiner finds that while Lesaint discloses a field force mechanic for
16 performing tasks and the system for said mechanic that includes the elements
17 recited above, Lesaint does not expressly disclose that the mechanic is an elevator
18 mechanic. Furthermore, while Lesaint discloses prioritizing tasks and reallocating
19 tasks, the mechanic being able to take absence on short notice, and two-way
20 communication between a portable device and a base location, Lesaint does not
21 expressly disclose allowing a mechanic to selectively accept an assignment of the
22 special service request. (Answer 5.)
23 To overcome the assignment acceptance deficiency, the Examiner finds that
24 Bergeron discloses communicating an assignment with a remote mechanic or
25 engineer and allowing a mechanic to selectively accept an assignment of the
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