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department for Norwest Financial, Inc. (Norwest Financial), a
Norwest Corporation subsidiary. Norwest Financial is in the
consumer finance business and provides various types of lending
products, sales finance, and revolving charge products, as well as
data processing services to other unaffiliated consumer finance
companies in the industry.
Before the development of Success, Norwest Financial Leasing
(the subsidiary of Norwest Financial for which Success was
developed) used a system known as Infolease for its equipment
leasing business which was not meeting its needs. The Infolease
system was causing delays for the users with respect to month-end
data processing which in turn required the system to be off-line
for approximately 3 days. During the time the system was off-line,
users had to maintain records manually, and the data could be
entered only after the system was on-line and running again. If
problems arose in the month-end processing, the system could be
down for 7 to 10 days.
NFISG lacked the expertise to maintain or enhance the
Infolease system. As a result, NFISG was unable to make
improvements to that system.
The development of Success required NFISG to use the
networking of various operating system platforms. In Norwest's
leasing offices, where the end users were situated, minicomputers
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