- 22 -
delivery of faulty code by EDS; others were attributable to poor
technical design.
Ultimately, the customer module of SBS was successfully
developed (although it contained many bugs). During 1989 and 1990,
it was placed into production (the implementation phase) by Norwest
in its banks and used for a number of years.13 The deposit module
was a technical failure. The failure was attributed to the deposit
module's inability to produce the results sought by the users in
13 A test pilot program for the customer module began in
Norwest's Duluth, Minnesota, bank in November 1989 and continued
through early 1990. After the pilot proved successful, it was
implemented throughout 1990 in Norwest's other banks around the
country in what was known as release 1.2. During 1991, EDS
issued a new upgraded release of SBS which required Norwest to
"retrofit" the core functionality and design changes with the
customization performed by Norwest in the interim period since
the prior release. The upgraded release required a new round of
testing and modifications by Norwest technical staff in
conjunction with EDS. Many of these changes related to technical
problems (such as the source code for the pointer system), and
others related to nontechnical cosmetic problems (such as
changing the name of a database field or the way a screen looks
to the end user, or modifying reports produced by the software).
A statement of work dated Oct. 10, 1992, reported:
The migration of the Customer system from EDS
Release 1.2 to Release 1.3.2 was completed
for all Norwest banks using Customer in June
of 1992. Installing Release 1.3.2 involved a
massive effort of customization, testing and
converting the existing data bases to the new
release. Since the banks have been using
Customer 1.3.2, problems have been
identified.
Page: Previous 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 NextLast modified: May 25, 2011