Norwest Corporation and Subsidiaries - Page 47

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          were developed.  Another problem that arose was the development of          
          a so-called pointer system which allowed the end user to access             
          information about a customer through one of various identification          
          sources (e.g., name, account number, Social Security number, etc.).         
          The pointer system was one of the more critical functions of the            
          SBS software.                                                               
               Many of the problems were reviewed and corrected during the            
          testing phase by Norwest technical staff, who would inform EDS              
          personnel of the problems and recommend corrective changes to the           
          software.  (A small group of programming experts was assembled              
          specifically to handle the SBS problems through the use of a                
          specialized case tool called PACBASE, which was selected by EDS.)           
          Norwest employed a repeatable testing process to isolate problems           
          and find solutions.12  A running list of these technical problems           
          was maintained in a system provided by EDS.  Not all problems were          
          resolved in this process, and often new problems arose from the             
          correction of old ones.  Some of the problems that arose in the             
          development of SBS were attributable to poor programming and the            




               12   This was a particularly difficult process because three           
          different entities were working on the development of SBS.                  
          Norwest had to reconcile all of the changes and discover the                
          source of the problems.  This process required the isolation of             
          each change made by each entity for testing purposes.  Often the            
          attempts to correct one set of problems created new ones.                   





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