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terms of stability and reliability, as well as its inability to
timely process or handle the volume of data required.
Because of the failure to adequately develop the deposit
module, which was supposed to work in conjunction with the customer
module, Norwest abandoned SBS in 1993 and turned to an alternative
system created by Hogan. Following a 5-year joint venture with
IBM, Hogan developed a customer module system which performed
approximately 90 percent of the functions needed by Norwest and met
Norwest's critical volume requirement.
After the period in issue, both the customer and deposit
modules were eventually successfully implemented at Bank One. The
record does not indicate the ultimate success or failure of the
credit module and its implementation at Norwest or Bank One.
B. Trust TU
The Trust TU system consisted of a group of software
applications designed to maintain trust accounts, including the
tracking of assets, purchase and sale of securities, and collection
and disbursement of income. The software for this system was
purchased from a vendor in 1979 and installed in 1981. Norwest
made numerous changes to the system in subsequent years.
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