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HIC issued a pro forma letter stating that the manuals are
guidelines and that the standards are not intended to be rigidly
applied by every hotel in every instance. These guidelines
served as minimum specifications, essentially providing the Hyatt
International group with a way to withdraw from a project without
liability if the specifications are not met. The guidelines were
developed over a period of years and contain a compendium of
Hyatt institutional experience. HIC also provided hotel
equipment standards books containing the detail of the items
needed to stock and furnish the hotel exclusive of the guest
rooms, public areas, and major kitchen equipment. At least one
volume of the three-volume book of equipment standards had to be
customized for a particular hotel.
A significant strength of the Hyatt International group was
its capability to provide the hotel owner with an assembled work
force, including senior management, general managers, and behind
the scenes or back room service hotel personnel. Hyatt
International group’s senior management consisted of HIC’s senior
executives, including the president and chief executive officer
as well as a number of vice presidents with functional
responsibilities for legal matters, finances, marketing,
technical services, and human resources. It also included HIC
executives in charge of geographic regions, such as senior vice
presidents and their directors with functional responsibilities.
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