- 21 -
These executives, organized by geographic regions, either worked
for one of HIC’s master hotel management subsidiaries or for HCS.
Hyatt International group’s senior management assumed primary
responsibility for developing relationships with hotel owners and
maintaining their trust. Generally, management contracts were
sourced in personal relationships with owners, and those
relationships were important to the success of the Hyatt
International group’s management and operational systems.
The general manager, in effect, operated as the chief
executive officer of the hotel. Each general manager had the
power to make day-to-day decisions, interact with the owner, and
generally run the hotel as an autonomous business. Offers of
employment for general managers were prepared and executed by
authorized Hyatt International divisional or regional personnel
on divisional or regional letterhead. Owners generally
recognized the general manager’s importance and tended to rely on
the Hyatt International group to provide personnel who would be
key to the hotel’s success. The owners worked with the hotel’s
general manager to ensure that their interests were being pursued
and generally looked to the general manager when they had any
operational questions. In general, the owner’s involvement was
limited to participation in general management activities, such
as budgeting and finances; original, amended, or renewed
management contracts; hotel design and renovations; general
Page: Previous 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 NextLast modified: May 25, 2011