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property transported will pay, decline, or make a firm compromise
settlement offer in writing to the claimant within 120 days after
receipt of the claim by the carrier". UPS-New York and UPS-Ohio,
through their respective district offices, processed all claims
for loss or damage to parcels, including any excess value portion
of a claim. When a shipper was in need of a verification of the
status of a shipment, the shipper initiated an inquiry, by either
telephone or mail, which was referred to the delivery information
department of the district from which the shipment was made.
Tracing requests were initiated as a result of shippers'
inquiries. After the tracing request was completed, it was
transmitted to the destination district via computer. If the
record showed that the package was delivered and signed for, the
clerk made a copy of the delivery record. If the tracing
procedure was unsuccessful, petitioner assigned a loss damage
investigation number to identify the shipper claim.
Petitioner remitted amounts for claims processed by UPS-New
York and UPS-Ohio from petitioner's central bank account.
Generally, a single check was issued to a shipper if the shipper
had declared excess value and a claim for loss or damage was
paid. Before 1984, petitioner reported claims paid in excess of
$100 as an expense for tax, financial accounting, ICC, State
regulatory, and SEC reporting purposes.
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