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Petitioner made efforts to reduce claims, including excess
value claims. Petitioner advised its drivers to pay extra
attention to declared value packages. Petitioner also incurred
added handling costs in connection with excess value packages.
In Metro New York, Long Island, New Jersey, and Metro
Chicago, petitioner took special precautions to avoid loss or
damage to high-value packages. For instance, in New York, with
respect to jewelry and similar items, petitioner's driver would
segregate them in his load, and upon arrival at petitioner's
facility, a designated clerical person would meet the driver and
take the packages containing the jewelry or other items. Under
certain circumstances, the packages would be specially bagged and
tagged. Thereafter, the appropriate contact person at the next
destination of the package would be informed of the position of
the package on the trailer. When the trailer reached its
destination, a person would be present to retrieve the bag.
Petitioner instituted and used special parcel handling
procedures, which involved segregating and protecting high-value
parcels in other districts as well. Petitioner referred to the
special handling procedure as "controlled parcel handling".13
13This procedure was not used in the Metro New York, Long
Island, New Jersey, and Metro Chicago districts. Controlled
parcel handling procedures that were stricter than the controls
set forth in the loss prevention manual were applied in Metro New
York, Long Island, New Jersey, and Metro Chicago.
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